Tour Boat Operator

Date Posted: January 16, 2026 The Butchart Gardens is looking for individuals to fill the following position: DEPARTMENT: VISITOR SERVICES POSITION: TOUR BOAT OPERATOR Visitor Services is a diverse front-line department that is responsible for delivering exceptional service to the visitors and staff of The Butchart Gardens. Tour Boat Operators shall provide passengers with an entertaining, 45-minute tour, while ensuring that all safety procedures are being strictly followed. Each tour will have a maximum of 12 passengers and will explore Tod Inlet and the Brentwood Bay shoreline from the Brentwood Bay Ferry terminal back to Butchart Cove. Successful candidates will be required to:  be 19 years of age or older  take training for the required certificates: Small Vessel Operator Proficiency course, Small Domestic Vessel Basic Safety Certificate (formerly MED A3), Restricted Operator Certificate for Maritime Radio and Marine Basic First Aid & CPR C.  safely operate a 22-foot electric tour boat with passengers  encourage sales by speaking to Gardens visitors and encouraging them to go on a tour  assist with boarding and disembarking passengers  operate the boat professionally and in a safe manner  operate around other boats and floatplanes  provide proper care and maintenance of equipment, referring repairs to the Maintenance department as necessary  keep the boat clean and organized  monitor the trim and balance and make adjustments  learn to use the Galaxy POS admissions system  be comfortable on the water and able to swim  physically assist passengers with embarking/disembarking from dock  sign a contract promising to provide a full season of service following the training  work partial shifts in our Information Centre  work occasionally as a Visitor Services Wharf Attendant Successful candidates will possess the following qualifications and demonstrated attributes:  ability to communicate in an entertaining, knowledgeable and enjoyable manner, answer passenger questions – be aware of the historical and environmental details (waters, plants, animals etc.) concerning The Butchart Gardens and the local area and waterways  maintain an outwardly consistent, positive and enthusiastic attitude that is demonstrated in friendly and energetic body language and facial expressions  a demonstrated excellent understanding of how to provide exceptional visitor service  a thorough knowledge of The Gardens and the services we provide  excellent verbal communication skills  the ability to remain calm and professional under frequently changing and stressful circumstances  consistently utilize a safety checklist This job offers part time or full-time work from late May until September 15. It includes both shift and weekend work plus occasional overtime. We offer competitive wages up to $30.14 per hour depending on experience and qualifications. Further information and copies of this posting are available from a Visitor Services Manager or Human Resources. Please submit a cover letter and resume (addressed to the Director of Visitor Services) to Human Resources. By mail: 800 Benvenuto Ave., Brentwood Bay, V8M 1J8, fax: 250-544-4455 or email: hr@butchartgardens.com. Posting closes February 28, 2026. We sincerely thank all applicants, however, only short-listed candidates will be contacted.