Inside Sales Customer Service Rep

Are you a dedicated professional with a passion for sales and customer service? We are actively seeking an Inside Sales Customer Service Rep for our client in the manufacturing industry in Greater Victoria!. Your role will involve generating revenue, ensuring outstanding customer experiences, and contributing to a positive work culture. ADVANTAGES - $20-24 per hour depending on experience - Benefit package - Vacation package - Monday to Friday RESPONSIBILITIES -Receives, processes, and follows up on inquiries as necessary for sales orders. -Prepares price quotes and initiates order entry process. -Maintains and keeps current pertinent database information such as sales records and price pages. -Discusses any complaints from customers and refers complaints to designated departments for investigation. -Maintains contact with management of specifically assigned accounts. -Maintains a continuing knowledge of steel wire products. -Represents and assists Sales Representatives and Sales Managers. -Coordinates paperwork flow until billing is completed. -Coordinates with production, scheduling, and shipping to meet established schedules as customer requires. -Assists customers in all aspects of order placement, including answering product questions, preparing price quotes, order status inquiries, providing information on shipping or billing, and addressing complaints or concerns. -Initiates order entry process and accurately enters data into ERP. -Ensures a balance between company policy and customer benefit by using effective decision making and communicating to customers. Handles issues in the best interest of both the customer and the company. -Handles complaints from customers and provides appropriate solutions. Refers complaints to designated departments for investigation when necessary. -Enhances existing relationships by informing customers of newly available product offerings. -Maintains contact with management of specifically assigned accounts. QUALIFICATIONS Ability to write routine reports and create professional correspondence. -Ability to speak effectively and present before groups of customers, or employees. -Ability to apply common sense understanding to carry out instructions. -Ability to think strategically and problem solve effectively. -Must be able to operate MS office -Professional Phone Manner. -Must be able to work independently, as a team, and be able to work with both internal and external customers. SUMMARY f this sounds like you, then we would love to hear from you - please apply here today and one of our Staffing Consultants will be in touch. Alternatively, please email your resume to raj.sra@randstad.ca or wesley.chung@randstad.ca . All applications are welcome, but only those who meet the requirements will be contacted.