Service Dispatcher

About Us: At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Halifax, Victoria, Calgary, and Edmonton, we employ over 550 team members, and are one of the largest technology solutions providers, recognized for our ability to deliver and innovate to meet the changing needs of our clients. Position Summary: Microserve is looking for a Service Dispatcher to join our team. This is a hybrid role to be performed in Victoria, BC. The successful candidate must be able to excel in a highly fast-paced environment, adjust to last minute changes, and communicate effectively. They also must be able to work individually and as part of a team. If you have proven skills managing high volumes of work and a demonstrated ability to prioritize and organize objectives to meet deadlines, you will be successful in this role. The Service Dispatcher will be responsible for coordinating the service calls of service technicians and act as first point of contact for various clients. They also must ensure 100% accuracy and completion of tickets as per each client’s service level and billing agreements. This role requires someone with great interpersonal skills and professionalism when dealing with our clients, internal teams, and our field technicians. The successful candidate must have the ability to maintain professional behavior under pressure in person, through email communication, and on the telephone. The successful candidate will also need to possess exceptional customer service, strong computer skills, and data entry. Bring your strong administrative experience and superior organizational skills to this challenging position! To view the full job description for this position, please visit our website: https://www.microserve.ca/jobs/service-dispatcher/