Customer Service Representative

*This is a Seasonal Position DUTIES AND RESPONSIBILITIES - Provide a high standard of customer care to our passengers - Describe our products and services to prospective passengers on a repetitive basis - Distribute VHFC material (ie. brochures, Pickle Pub Crawl Passports/T-shirts, maps) - Work to ensure all required equipment and supplies are available and in working order at the sales kiosk - Provide fare and route information to our passengers and potential passengers on a repetitive basis - Work with the Watch Leaders and Captains to ensure the coordination of passengers - Works in unison to provide consistent safety on the dock - Provide the Watch Leader with notice of incidents or situations that can impact safety or compromise our high level of customer care - Once trained by VHFC, the Customer Service Representatives must remain familiar with all VHFC processes and procedures, products, services and sales information - Review all VHFC processes and procedures, products, services, sales information, and continuous basis through the VHFC Intranet QUALIFICATIONS & REQUIREMENTS - High school diploma or equivalent; - A minimum of 2 (two) years of previous experience in a customer service role COMPENSATION/SCHEDULING - CSR’s are required to work day shift and afternoon shifts, Monday to Sunday (7 days a week). Company uniforms are provided for this position. - All CSR’s are asked to not take holidays off during the months of June, July and August. - Pay will be based on experience - This position will be stationed at our Empress Dock and Fisherman’s Wharf sales kiosks. To apply for this position, please use the following link: https://ralmax.bamboohr.com/careers/143?source=aWQ9MTY%3D