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Customer Service Lead

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Victoria Women In Need Community Cooperative (WIN) is a non-profit community service cooperative that provides programs to support women, trans, non-binary, and Two-Spirit people along their journey between crisis, self-sufficiency, and wellness. We run 3 resale shop locations as well as an online shop to be able to support us in funding our programs and operations. If you are someone who wants to make a positive difference in your community, is committed to the environment and reducing waste, is proactive, and wants to grow and develop with the organization – then this is the job for you. The successful candidate will become part of a diverse team of dedicated people who work hard, are committed to a shared set of core values, and also enjoy their work. Type of Position: Full Time Hours per week: 40 hours per week (Sunday to Thursday) Location: 785 Pandora Avenue This is a hands-on position that is responsible for: • Providing excellent customer service; greeting customers, making recommendations, and helping them to locate the right merchandise. • Building relationships, assisting customers with shopping and contributing to a positive and empowering retail environment • Acting as team support and lead relating to customer service, and calmly dealing with issues as they arise. • Assisting in duties in all areas of the store including cash, merchandising, rotating stock, putting stock back on the sales floor, and maintaining a clean and orderly store • Keyholder responsibilities including opening / closing the store and managing the alarm system. • Playing an important role in ensuring that the store meets performance goals • Contributing to a supportive and inclusive team and work environment • Being part of ensuring that all health and safety procedures are being followed • Ensuring all WIN policies and procedures are carried out effectively • Maintaining high store standards and expectations including a tidy and organized store. Skills and Experience required: • Must have a minimum of 1 year of direct customer service experience • Experience supporting a retail team with customer service-related issues • Resourceful, positive attitude, and an excellent communicator. • Excellent customer service skills, able to answer questions in a friendly and positive manner • Leadership abilities, and ability to remain calm in a busy store environment. • Well organized with good attention to detail • Knows about and values the work that WIN does in the community – must have an understanding of what WIN is all about. • Ability to communicate respectfully, both verbally and written. • Able to build empowering relationships with customers, donors, and Program Participants that reflect WIN’s values and vision. • Able to work autonomously, and use judgment, initiative, and critical thinking skills in problem-solving and communication on a case-by-case basis. • Accurate and dependable in working with cash/point of sale system. • Able to work independently and as part of a team. • High School graduate. WIN actively encourages applications from members of groups with historical and/or current barriers to equity, including, but not limited to, persons who identify as women, members of groups that commonly experience discrimination due to race, ancestry, color, religion, and/or spiritual beliefs or place of origin, Indigenous peoples, persons with visible and invisible disabilities, LGBQ+persons, Trans and gender variant persons and others with the skills and abilities and knowledge to engage productively with diverse communities. Please send your cover letter and resume by email to employment@womeninneed.ca. Only candidates chosen for interviews will be contacted.

Ad #
39671610
Posted
August 18, 2022
Expiry
November 16, 2022
Status
EXPIRED
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