Logistics & Customer Service Specialist:

Job Description MAJOR JOB DUTIES AND RESPONSIBILITIES Logistics Specialist (70%) • Coordinate domestic and international freight. • Track the flow of goods. • Prepare documents for shipments. • Utilize ERP system to complete daily transactions. • Manage relationships with carriers and customs brokers. • Resolve complaints relating to shipping damage and discrepancies. • Ensure documentation complies with domestic and international dangerous goods shipping regulations. (TDG, IMDG, IATA, 49CFR, ADR) • Ensure documentation complies with international trade laws and free trade agreements. • Find solutions to complex international shipment challenges. Customer Service Specialist (30%) • Serve as contact for customers via telephone and email. • Responsible for customer order process: general product inquiries, pricing, order entry, order status, and requests for documentation (C of A, MSDS). • In conjunction with production planner, prioritize orders to meet customer delivery deadlines. • Ensure the accurate and timely invoicing to our customers. • Maintain and communicate pricing levels for selected customers. • Work with Quality Assurance & Regulatory Affairs and other departments to communicate customer concerns regarding quality of product and/or service issues. • Update and maintain company website with new articles, marketing literature, social media content, and catalog database. • Maintain strong working relationships with key contacts at major accounts. • Process bottle, drum, and container returns in a timely manner and work with finance to ensure credit invoices are completed in the ERP system. • Update and maintain customer information and accounts in ERP system. • Analyze sales trends via creating reports from ERP system. • Prepare sales reports on a monthly, quarterly, and annual basis for review with senior leadership team. PRODUCTIVITY • Participate in Seastar’s process improvement and problem-solving teams. • Participate in achieving organization’s financial, operational, and service targets. • Perform job responsibilities in a manner consistent with the company’s values. • Perform other duties as assigned. • Provide backup coverage for Supply Chain and Customer Service. QUALIFICATIONS (Education/Training, Experience and Certifications) • Diploma or degree in Supply Chain Management, Marketing, or related field; or 2 years relevant experience. • Experience using ERP, MRP, or other business software. Chempax experience preferred. • Experience managing international dangerous goods logistics preferred. (TDG/IMDG/IATA/49CFR/ADR) • Experience in customer service/sales with an international chemical distributor or manufacturer preferred. KNOWLEDGE SKILLS AND ABILITIES • Well organized, self-motivated, and quick thinking; able to make key decisions based on the company parameters. • Ability to multi-task and communicate in a courteous, organized, and urgent manner to achieve customer satisfaction. • Prioritize work and meet deadlines in high-pressure and time sensitive situations. • Professional telephone manner. A good communicator and listener, multilingual considered an asset. • Working knowledge of operational procedures related to the movement of materials in a manufacturing environment. • Attention to detail. • Excellent organizational skills. • Ability to work both independently and as a team to reach department and organizational objectives. ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT • Position is in an office environment but will require the individual to be in a warehouse, packaging, and chemical production area as required. • Minimal physical effort is required. Work is mostly in an office but does require walking, standing, bending, reaching, lifting, or carrying objects that typically weigh less than 10 lbs..