Order Desk Clerk

Responsibilities: • Manage high volumes of orders that need to be processed according to client specific Service Level Agreements (SLAs) • Responsible for ensuring 100% accuracy on order transactions • Assist all client requests quickly and professionally by providing exemplary customer service • Provide quotes as needed to the sales team • Monitor scheduled shipment dates to ensure timely delivery and expedite as needed • Provide shipping and tracking information to clients as required • Process returns and credits as required • Submit orders accordingly to the warehouse team for fulfillment • Responsible for data entry related tasks • Responsible for reporting on various related metrics/data points • Escalate issues accordingly to the appropriate party within the procurement and warehouse teams Skills Required: • Excellent and accurate verbal and written communication skills • Be energetic and self-motivated to work independently, while being part of a winning team • Have the proven ability to multi-task in an extremely fast-paced environment· • Ability to develop strong business relationships and increase sales via telephone • Be a reliable, punctual and a team player • Be willing to contribute to an enthusiastic and positive work environment • Ability to deal with ambiguity • Must have high attention to detail Requirements: • Post-secondary education • Bachelors degree in a related filed is considered an asset • Must be familiar with MS Office applications (i.e. Outlook, Excel and Word) • Advanced MS Excel experience required • Experience with ERP or CRM tools • 1-2 years of strong telephone and customer service experience is considered an asset • Previous administrative experience would be an asset • Familiarity with computer systems and/or components an asset